Please note: we're moving warehouses this week, so you may experience a slight delay in your order being dispatched. We're working hard to get everything out as quickly as possible — estimated delivery times are 3 days for Auckland and the North Island, 5–7 days for the South Island and rural areas, and 7–10 days for international orders. Thank you for your patience — we promise it's worth the wait.



We offer complimentary express shipping on all NZ and AUS orders $300 and over* ( exclusions apply)
*Outlet products, or orders which containing an outlet product and luggage are excluded 

Offer valid only for customers shipping to a New Zealand or Australian address. All orders are sent with signature required.

For NZ there is a flat $10 shipping fee for orders $299 and under.
For Australia there is a flat $25 shipping fee for orders $299 and under. 

Please note: Luggage orders have a flat $20 delivery fee for all NZ orders. We cannot ship luggage internationally.
Please note: Outlet products have a flat $10 delivery fee for all NZ orders / $25 fee for all AUD orders.


New Zealand
• Orders placed on weekdays before 11am New Zealand Standard Time Monday - Friday will begin processing straight away and can be guaranteed delivery between 1 - 3 business days* unless otherwise stated, however those that fall after 11am New Zealand Standard Time Monday - Friday will begin processing straight away but cannot be guaranteed for the overnight delivery.

 *These are estimated delivery times only, and unfortunately, we are not able to guarantee them. SABEN will not be liable for any reasonable or unavoidable delay in delivery. Orders placed during Sale or Promotional periods may be subject to delays due to increase in volume of orders.
• Orders placed on Friday after 12pm NZST will begin processing on the following Monday.
• SABEN will contact you via email if the merchandise you have selected is not currently in stock or if we require additional information for credit verification. 
• Please note that estimated delivery time does not include Sundays or Public Holidays. 
• You may be required to pay further shipping charges where a change in delivery date or delivery address is requested by you.
• Please note, that we are unable to deliver to PO boxes as we require a signature upon delivery.  

Australia
• We offer complimentary shipping on Australian orders $300 and over * (exclusions apply) 
*Outlet products, or orders which containing an outlet product are excluded
Australian deliveries will arrive within 1-2  working days from date of order, via our delivery partner DHL Express.

• There is a flat $25 shipping fee for orders $299 and under.
• Please note, that we are unable to deliver to PO boxes or Parcel Lockers

Rest of the World 
• Orders with a delivery address outside of New Zealand and Australia will be charged a subsided flat rate shipping fee of $49NZD.
• Deliveries to all other destinations will arrive within 3 to 10 days working via DHL Express. 
• Customs, Duties & Tariffs: All international orders may be subject to import duties, taxes, and/or tariffs once they reach your country. These charges are not included in the purchase price or shipping fee and are the customer’s responsibility to pay. SABEN is not responsible for any additional costs incurred once your order leaves New Zealand.
• If you fail to make payment of the associated customs, duties or tariffs in your country of delivery and your purchase is returned to SABEN New Zealand – all associated costs with the return of the goods will be deducted from your final refund. Please note that this may include the cost of the customs, duties and tariffs if SABEN is made liable for these as well.  
• Unfortunately, we cannot deliver to PO Boxes.
• We recommend using an online Import Duty Calculator to estimate any applicable charges before purchasing.

USA Only:
• Please note that orders are subject to additional tariffs under current U.S. trade regulations. These charges are the customer’s responsibility and must be paid directly to customs before delivery can be completed.
• We recommend using an online Import Duty Calculator to estimate any applicable charges before purchasing

Shipping Protection 

Additional shipping protection is available to purchase at checkout. This add on is optional and will expedite a replacement of your order (3-4 business days) in the case of damage loss or theft of your item during shipping. Items are not covered by shipping protection where there is an ATL (Authority to leave) on the address selected for shipping.

Returns

We hope you adore your order. If it isn’t quite right, we’ve made returning it simple.

1. Begin your return

Whether your order was placed in New Zealand, Australia or internationally, every return begins in our Returns Portal. You’ll need the order number from your confirmation email.

Visit the returns portal here

Within the portal, you can choose how you’d like to be reimbursed:

•      Refund to your original payment method. Your refund is processed directly back to the card or payment method used at purchase.

2. At a glance

Online, within New Zealand. You have 14 days from receiving your order to lodge a
return for a refund or store credit. The cost of your return label is deducted from your refund or credit (the amount varies depending on where you’re sending from).

Online, internationally. Returns are accepted within 14 days of receiving your
order, for a refund or store credit. We’re unable to offer exchanges, so we kindly ask that you return your piece and repurchase. A flat DHL fee is deducted from your refund, which will vary depending on your shipping address.

In our boutiques. Please return within 14 days of purchase, with your receipt, for a refund, exchange or store credit issued as a digital gift card. Returns can be processed at our Ponsonby, Newmarket or Auckland Airport stores.

Once your return is submitted, please post your parcel within seven days. After this time, the return will be cancelled and your label will no longer be valid.

We recommend tracked parcels with signature required, as we are unable to cover lost or stolen parcels.

Refunds are processed to the original payment method and currency only. Where a SABEN gift card was used, your refund will be issued to a new gift card, with the code emailed to you.

Please allow five business days for your return to be processed once it reaches our warehouse, and a little longer during peak periods.

3. Before you send

Condition of your piece

• Bags must be unworn, unwashed and unaltered, with tags attached and in their original packaging.

• Small leather goods must be in their original packaging, including all protective materials and the box.

• Sunglasses must be in their original packaging, including all protective materials and plastic covering, and returned with the cleaning cloth and protective case.

Returns not sent in their original condition, without proof of purchase, or past 14 days will be accepted at our discretion only.

What can and can’t be returned

If your order included a gift with purchase (for example, a free strap with purchases over $299), please return it alongside your piece. Should it not be included, we’ll be in touch to arrange payment. If you would like to return the handbag that
came with a free strap, both must be returned for a full refund.

Full-priced pieces purchased with a promotional code may still be returned. The code is forfeited and cannot be reissued. Items purchased during a seasonal sale or temporary promotional discount (for example, 20% off for 48 hours) are also eligible for return.

Final sale pieces, including all Workroom sale items, cannot be returned or exchanged. SABEN reserves the right to decline any return request for final sale pieces, whether lodged through the portal or in our boutiques.

Jewellery is excluded from our returns policy for hygiene reasons. Gift cards cannot be returned, refunded or redeemed for cash value.

Your return, step by step

1. Lodge your request. Every return is approved through our portal. Parcels sent without a request will be returned to you.

2.Pack your piece. Reuse the original satchel, covering the previous delivery label. If you no longer have it, any waterproof packaging is welcome.

3. Post within seven days. Securely attach your NZ Post or DHL label to the satchel and lodge it at your nearest post office. Your label allows us to identify your return, so there’s no added work on your part.

4. Leave the rest to us. Your refund returns to your original payment method, or your store credit is issued, once we’ve
received and processed your parcel. Where a gift card was used, that portion is credited back first.

If something is faulty

While we do our best to ensure every piece arrives in immaculate condition, should you believe yours is faulty, please lodge your return through the portal as soon as possible. Return postage is complimentary where SABEN is at fault, including dispatch errors. We will always endeavour to repair or replace your piece and, where we’re unable to, we’ll offer you a full refund. Damage resulting from
wear and tear is not considered a fault.

4. Exchanges

We are happy to exchange your purchase for another more suitable or preferred item. Please let us know you intend to exchange the item within 14 days from purchase. You must make the exchange within 14 days from delivery date.

The process for exchanges requires a full refund, and then a purchase of the new item.

Online purchases. Exchanges are not available for online orders; we kindly ask that you return your piece and repurchase.

In store. Our friendly staff in-store will be able to assist you with this process.

5. In our boutiques

Purchased online. Visit us within 14 days of receiving your order for a refund, exchange or store credit. There’s no need to lodge your return in the portal first.

Purchased in boutique. Please return within 14 days with your receipt. Cash purchases returned through the portal are refunded as store credit; return in person to be refunded to your original payment method.

Phone orders, same-day from boutique and click & collect follow these same terms. Gift cards are valid for three years.

Order cancellations

Once your order is placed, it is immediately sent to our warehouse team for processing and we are unable to make changes or cancel your order. Our team works quickly to get your order on its way to you as soon as possible.

If you need assistance, please contact us at info@saben.co.nz and our customer service team will be happy to help guide you through the next steps, including returning your order once received.

Items in your cart are not reserved until checkout is complete.

Order cancellation and price correction policy

SABEN reserves the right to cancel or amend any order, including international orders, where the price displayed at the time of purchase does not reflect the correct or intended price due to a technical, system or human error. This may include, but is not limited to, errors arising from:

•Website or platform malfunctions

•Currency conversion or exchange rate display errors, including where a displayed price fails to convert correctly between currencies

•Incorrect data entry or pricing upload errors

•Third party payment gateway, shipping or fulfilment system errors

•Caching or syncing issues between systems (for example, inventory management, ecommerce platform and payment processor)

Where such an error occurs and is identified prior to dispatch, SABEN will notify the customer as soon as reasonably possible. Depending on the nature of the error, SABEN may, at its discretion:

•Contact the customer to confirm whether they wish to proceed with the order at the correct price

•Cancel the order in full and issue a complete refund

•Amend the order to reflect the correct price, with confirmation from the customer before the order is processed further

No contract for the sale of goods will be
considered binding until SABEN has confirmed the order at the correct price
and, where applicable, the order has been dispatched. Placing an order, receiving an order confirmation email or completing payment does not guarantee
that the goods will be supplied at an incorrectly displayed price.

This clause applies equally to domestic and international orders, regardless of currency displayed, region selected or shipping destination.

Workroom sale

All products purchased at our annual workroom sale are final. No returns, refunds or exchanges. Workroom sale products are not covered by our complimentary repair process.

Permanent mark-down and workroom sale items are not eligible for returns or exchanges for any reason.

If a package does not arrive, or it arrives damaged, please contact us within seven days from confirmation of dispatch to claim insurance on the item. 
We will require your details, the details of the item that was lost, and the tracking number we sent you with confirmation of dispatch. If a damaged item has arrived, we require it to be returned to the postal authority in your country as near as possible in the same condition as when it was delivered.

We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:

• the item is sent to a country where no postal or courier service exists.
• the item is seized by Customs or any other government agency.
• the loss or damage is the result of an event beyond our reasonable control.
• the loss or damage occurs after delivery.
• the item was authorized to be sent without tracking or without insurance.

All SABEN pieces are covered by a 12-month warranty, which covers manufacturing defaults and repairs in the first year.

Please note: our warranty covers manufacturing faults that may arise within one year, it does not cover general wear and tear.
If you purchased an item from SABEN online or in one of our brand owned boutiques that requires repair, please send an email to info@saben.co.nz with images of your bag and proof of purchase.

One of our team will be back in touch shortly.

If you purchased your item from one of our stockist partners, please first contact them regarding your repair.
Each piece is made by hand, from time to time faults occur in the manufacturing process. SABEN pieces are built for longevity and in an effort to make sustainable fashion – we always prioritise repairing an item.

Our warranty process follows a 3-step procedure:

1. If we can repair the fault we reserve the right to first repair the bag.
2. If we can’t repair the item and we believe it is fault of manufacture we will replace with the same or similar bag.
3. If we can’t replace the item, we will refund or issue store credit.

Our warranty includes complimentary repairs for 1 year after the purchase date.

Thereafter, we charge a repair fee which is based on the type of repair. To have a bag repaired under warranty we must first obtain proof of purchase. Bags will not be accepted without a proof of purchase.

Most repairs take between 1 - 2  weeks to complete, though some may take longer depending on the issue, and availability of our repair partners. We do our very best to get your bag back to you as quickly as possible.

If your SABEN item is not covered by our warranty, but requires a repair or refurbishment, we are happy to facilitate the repair process with one of our agents.
Most repairs take between 1 - 2  weeks to complete, though some may take longer depending on the issue, and availability of our repair partners. We do our very best to get your item back to you as quickly as possible.

All prices are shown in NZ dollars. Your shopping cart displays the goods you have purchased. Discount codes & any shipping costs are calculated during checkout, before payment. Tax Free orders may be subject to local taxes or duties depending on the Tax Free allowance of the country you are entering.

We accept Visa and Mastercard credit card payments via Shopify Payments and via Paypal. Shopify and Paypal are both secure and encrypted and your credit card number will not be stored.  You do not need a PayPal account to pay by credit card using Paypal.

All orders are processed pending availability and credit verification.

Afterpay

Afterpay allows us to offer you an 'Own it now, pay later' option for online and in store purchases through installment payments. 

• Pay for your order in four payments, every 2 weeks. You will pay your first installment at the time of purchase, and the remainder over time. 
• Always interest free. You can find your payment schedule in the Afterpay app  
• Instant approval within seconds.
• No fees when you pay on time 

Please read Afterpay's full terms and condtions here.

All Terms & Conditions relating to Afterpay are within the above links. To pay via Afterpay select Afterpay as the payment option instead of Paypal in the checkout process. SABEN is not liable for any late payment fees collected by Afterpay. By using Afterpay you enter into an agreement with Afterpay New Zealand.

Gift Cards

Gift cards are delivered to the email provided at the time of purchase and contain instructions for redemption at checkout. Our gift cards have no additional processing fees.

If you would like a physical gift card, please call our store on 09 376 1007 to arrange purchase over the phone.

Gift cards purchased online or in-store are only redeemable at our Ponsonby, Newmarket, and Online stores, and cannot be used at our Airport store.

Gift cards are valid for 36 months (3 years) from the date of purchase.

Gift cards cannot be returned, refunded, or redeemed for cash value.

Temporary promotional terms - Gift with Purchase, seasonal sales, and discounts.

1. Promotion is not valid in conjunction with any other offer, discount or code.
2. Promotion does not apply to sold out items or items on pre-order.
3. Promotion does not include Gift cards.
4. Offer is only valid in store and online between the times specified at the launch of the campaign via email and social media.
5. First in, best dressed, while stock lasts. 
6. Offer cannot be retroactively applied to past purchases.
7. Sales and promotions do not include already discounted luggage sets. 
8. Purchases are only eligible for our 14 day return/exchange policy if purchased at full price.
9. Purchases made on temporary sale or promotion are eligible for credit only, if returned within 14 days.
10. Purchases of outlet and permanent markdown items, are strictly not eligible for refund, return or credit note. 

Lucky Lucky Club Loyalty Programme Terms 

Introduction
These are the terms and conditions (Terms) for SABEN's Lucky Lucky Club loyalty programme (Loyalty Programme). These Terms were updated on June 30th 2024.

By creating an account on the SABEN (Website), you are automatically enrolled in the Lucky Lucky Club Loyalty Programme (LLC). By creating an account, you are deemed to have read and accepted these Terms.

Loyalty Points
To collect Loyalty Points, you must be logged-in to your customer account when you make a purchase.

Loyalty Points cannot be applied if you checkout as a guest.

You can only accrue Lucky Points on purchases made directly from the Saben.co.nz or Saben.au website or, the SABEN Ponsonby and Newmarket boutiques.

Loyalty points do not accrue on SABEN purchases made at our Auckland International Airport Store or, any other third-party website or physical store.

Loyalty Points earned on purchases made through the SABEN Website or, in one of our SABEN brand-owned boutiques (5) are based on the amount you spend. For every one dollar ($1) unit of your local currency you spend with SABEN (such currencies being limited to New Zealand Dollars, Australian Dollars, US Dollars, Great British Pounds, and Euro), you will receive one (1) Loyalty Point.

Loyalty Points are earned on purchases charged to your account only.

Loyalty Points are not transferrable or giftable. Your Loyalty Points cannot be combined with anyone else’s points, sold, assigned, or transferred.

Loyalty Points cannot be redeemed for cash, gift cards or any SABEN products and services, except as expressly set out in these Terms.

Loyalty points will begin accruing from Lucky Lucky Club launch date of Wednesday 31st of May 2023.

Loyalty Points cannot be retroactively earned or applied on purchases made before Wednesday 31st of May 2023.
Purchases made at the annual SABEN workroom sale are not eligible for Loyalty Point accrual or redemption.

If you purchase SABEN items online or in SABEN owned brand boutiques and choose to return your order for a full refund, you will not be issued a reward or points refund. Any points earned during the original purchase will be deducted from your account.

If you exchange an item you purchased, any points earned during the original transaction will be deducted from your account. The new points from the exchange purchase will be added to your account. Any rewards that were used on the original purchase may take up to two business days to reflect on your account.

Loyalty Points (Lucky Points) expire 1 year from the date they are earned and must be redeemed as rewards within this time period.

Rewards and Perks

Loyalty Points will accumulate in your account in accordance with these Terms. If you have sufficient Loyalty Points in your account, you will be eligible for rewards and perks (Benefits). The amount of Loyalty Points you accrue will also categorise you into different Lucky Lucky Tiers.

Rewards and perks will be:

• Applicable at checkout.
• Must be redeemed within 6 months of reward issue.

Rewards earned at Lucky Thing (Tier 2) and Lucky Lucky Thing (Tier 3) expire 6 month from the date you move into this tier. The reward will be automatically issued on the date you reach this tier.

SABEN reserves the right to remove or change a reward or perk at any time, without notice. All rewards and perks are subject to availability.

Lucky Lucky Club VIP Tiers 

The following rewards and perks are available at each level, once earning the required points to move tiers.

Tier 1, Lucky – Achieved by joining the Lucky Lucky Club

• 200 Points for Joining
• Birthday treat 10% off on your Birthday
• Early access to sales & collection launches
• Earn 1 Point for every $1 spent*

Tier 2, Lucky Lucky – Achieved by earning 1000 Lucky Points

• Exclusive 'Lucky Thing' level offers
• 200 Points for Joining
• Birthday treat 10% off on your birthday
• Early Access to sales & collection launches
• Earn 1 Point for every $1 spent*
• $20 Voucher*– issued once, on entering Tier two (Lucky Lucky)

Tier 3, Lucky Lucky Thing – Achieved by earning 2250 Lucky Points

• Exclusive 'Lucky Lucky Thing' VIP offers
• 200 Points for Joining
• Birthday treat 10% off on your birthday
• Early access to sales and collection launches
• Earn 1 Point for every $1 spent*
• 20% off your next order – issued once, on entering Tier three (Lucky Lucky Thing)

* Minimum spend applies.

Lucky Lucky Club VIP Tiers Rewards issued to accounts between May 2023 - May 2024 only.

Tier 2, Lucky Lucky

$50 Voucher -  Issued once, on entering Tier 2. This reward can be redeemed with a minimum purchase amount of $250 and over, made in one transaction, and can not be combined with other discounts. This reward expires 12 months from issue date.

Tier 3, Lucky Lucky Thing

Free Webbing Strap of choice* - Issued once, on entering Tier 3. This reward can be redeemed with a minimum purchase of $299 and over, and chosen from the available webbing straps at the time of redemption.

Review of Loyalty Level

SABEN reserves the right to change the point milestone entry mechanics, for each VIP tier, at any time without notice. This may include reducing or increasing the number of Lucky Points required to reach a new VIP status level.

*Reward will expire six months from the date issued. Reward will be automatically issues once you qualify for the tier. 

Review of Loyalty Level
SABEN reserves the right to change the point milestone entry mechanics, for each VIP tier, at any time without notice. This may include reducing or increasing the number of Lucky Points required to reach a new VIP status level.

Ways To Earn

Make a Purchase
You will receive one Loyalty point for every one dollar spent when making a purchase on full price items only. If you purchase sale or discounted items, you will not earn points.  

Points cannot be applied retroactively on purchases made prior to the launch of the Lucky Lucky Cub as stated in above terms, or when the user checked out as a guest.

You do not earn points on purchases made at the SABEN Auckland International Airport Store, via third party websites, or stockists.

Join the Lucky Lucky Club (LLC)
You will earn 200 points for Joining our Loyalty Program, from the date of launch of Wednesday 31st of May 2023.
You can earn 200 Lucky points when you first join the Loyalty Program only once, and any duplicate accounts will be disqualified.

Write a Review
You will earn 50 points for leaving us a review on one of our products if you have purchased direct from Saben.co.nz, Saben.au or, from one of our SABEN owned boutiques.
After making a purchase, you will receive an email asking you to review your purchase– follow the link on the email to leave us a review.

If you write a product review and you did not follow the link on the review specific email, you will not receive Loyalty Points on your account.

Lucky Birthday Points
You will earn 200 points on your birthday, and you will earn this reward once every year.

You must have joined the Lucky Lucky Club Loyalty program at least 30-days before the date of your birthday to be eligible for your Loyalty points.

Like and Follow us on Social

Facebook
After joining the program, like us on Facebook and you will earn 25 Lucky Points. You must navigate to social media through the loyalty ‘Ways to earn’ tab to collect points.

Instagram
After joining the program, follow us on Instagram and you will earn 25 Lucky Points. You must navigate to social media through the loyalty ‘Ways to earn’ tab to collect points.

Share on Facebook
After joining the program, Share the SABEN Facebook page and you will earn 25 Lucky Points.

Ways to Redeem rewards online (points)
Points are redeemable on orders over $150NZD and only eligible for redemption on Saben.co.nz and Saben.au

Twenty (20) Lucky Points is the equivalent of $1. You can only redeem order discounts (rewards) in 20-point increments.

Ways to Redeem rewards in-store (points)
Points are redeemable on orders over $150NZD and only eligible for redemption in our Ponsonby and Newmarket boutique.

You may only apply one discount (reward) at the point-of-sale for each transaction.

Discounts at the point-of-sale will be applied in increments; $5, $10, $15, $20, $25, $30, $35, $45, $50, $100, $150, and $200 NZD.

Redeeming rewards – terms.
Rewards cannot be used in conjunction with any other discount codes or rewards. This includes bundle and outlet products.

Rewards cannot be redeemed at our Auckland International Airport Store, at Saben’s Annual workroom sale or, on third party websites including but not limited to; The Mall, The Market, Airpoints, Fly Buys, The Iconic, or our stockist partners.

Points cannot be redeemed for cash, or for physical gift vouchers.

Customers must redeem points on their own account.

SABEN items purchased online or in SABEN owned brand boutiques which are returned for a full refund, will not be issued a reward refund (points).

Items exchanged will require SABEN to manually add points on to your account. This can take up to two business days.

Deduction of Points, Suspension, and Disqualification

SABEN reserves the right to remove any Loyalty Points from your account where:

Loyalty Points are recorded in error (including where points have been but there has been no corresponding purchase of qualifying goods);

• and/or Loyalty Points relate to a purchase that is cancelled or where a refund is given.
• SABEN may suspend your ability to claim a Benefit, without notice, if SABEN considers on reasonable grounds that points may have been collected by you as a result of fraud.
• SABEN reserves the right to disqualify any person from further participation in the Loyalty Programme if, in SABEN’s judgment, that person has violated any of the Terms. Suspension or disqualification may result in loss of accumulated Loyalty Points.

General
These Terms, including how Loyalty Points may be accumulated and/or redeemed, may be amended by SABEN at any time without notice to you. By using the Website and/or participating in the Loyalty Programme, you agree to be bound by the then-current Terms.

Current Terms can be viewed on the Website, so it is recommended that you check these periodically. SABEN reserves the right to change these Terms without notice.

From time-to-time SABEN may provide you with additional offers or promotions in connection with the Loyalty Programme (Promotions). These Terms shall apply to such Promotions in addition to any specific terms accompanying such Promotions. In the event of any inconsistency, the specific terms of the relevant Promotion shall apply.

The Loyalty Programme may be terminated at any time without notice to you. In the event the Loyalty Programme is terminated, SABEN reserves the right to cancel all Points accrued by you.
Except for any liability that cannot be excluded by law, SABEN (including its officers, employees and agents) excludes all liability (including negligence) for loss or damage, whether direct, indirect, special or consequential, arising in any way out of the Loyalty Programme or any membership, including where arising out of:

• any technical difficulties, network failures, virus or equipment malfunction (whether or not under SABEN’s control);
• any loss, theft, unauthorised access or third-party interference with or of Loyalty Points or the rewards and perks (including any voucher);
• any Points or Rewards and perks that are not properly recorded against your account; and/or participation in, or termination of, the Loyalty Programme.

Reviews on SABEN Website

Reviews published on our website are at the sole discretion of the SABEN team. We reserve the right not to publish any reviews from unverified buyers.

Reviews made directly on product pages are not eligible for Lucky Club Points, as they are unverified.

SABEN × Island Gelato Co. Giveaway: Terms & Conditions

1. Promoter

This giveaway is run by SABEN Limited (“SABEN”, “we”, “us”) in partnership with
Island Gelato Co. (“IGC”).

2. Prize

One (1) winner will receive:

• a $500 SABEN voucher (NZD), and
• an IGC voucher valued at $442, equating to roughly one scoop of gelato per week for one year.

The prize is non-transferable and cannot be exchanged for cash. Voucher terms, expiry dates and redemption conditions are set by SABEN and IGC respectively. The SABEN voucher is redeemable at saben.co.nz and in SABEN stores (Ponsonby or Newmarket).

3. How to enter

Enter by signing up with your first name, last name, email address and phone
number, either online at https://www.saben.co.nz/pages/saben-x-island-gelato-giveaway
or in-store at SABEN or IGC locations. No purchase is necessary. Entries are limited to one per person.

4. Entry period

Entries open at 10am on 31 October 2026 and close at 11:59pm on 8 November 2026 (NZDT).

5. Eligibility

Open to residents of New Zealand [and Australia] aged 18 years or over. Employees of SABEN and IGC, and their immediate families, are not eligible.

6. The draw

The winner will be drawn at random on Monday 9 November 2026. The winner will be contacted by email and/or phone within [two] business days. If we can’t
reach the winner within [seven] days, or they can’t accept the prize, we may
redraw. The winner may be named on SABEN and IGC channels with their consent. Our decision is final, and we won’t enter into correspondence about it.

7. Privacy and data sharing

By entering, you agree that SABEN will share your first name, last name, email
address and phone number with IGC. You also agree to receive marketing communications from both SABEN and IGC, and you can unsubscribe at any time
using the link in any message. SABEN handles your information in line with our Privacy Policy. IGC’s privacy policy is available at https://www.islandgelato.co.nz/legals/.
Your information will be used to run the giveaway, contact the winner and,
where you’ve opted in, send you news and offers.

8. General

SABEN and IGC aren’t liable for any loss or damage arising from participation
or from use of the prize, except where the law doesn’t allow us to exclude
liability. We reserve the right to amend, suspend or cancel the giveaway if
circumstances beyond our control make it necessary, and to disqualify any entry
we reasonably believe is fraudulent or made in breach of these terms. This
giveaway is not sponsored or endorsed by Meta/Instagram [remove if not
relevant]. These terms are governed by the laws of New Zealand.

In-store Spin to Win: Terms & Conditions

1. The Spin to Win activation runs at SABEN Ponsonby on 31st November 2026 & SABEN Newmarket on 1st
December 2026 during 1pm – 3:30pm or while stock lasts.

2. To spin, sign up to the SABEN and Island Gelato Co. communities. Signing up also enters you into the $500 SABEN voucher and IGC gelato draw (see the main terms above).

3. One spin per person and per email address.

4. Prizes are limited and may sell out. Once a prize has been won, it will be removed from the wheel for the day. Prizes available each day:

• SABEN grey sweatshirt (sizes S, M, L, while stocks last)
• Island Gelato Co. merchandise (towels and caps)
• Gift with purchase: a free [Desert Rose or Eucalyptus Feature Webbing Strap] when you spend $299 or more in a single transaction
• $20 SABEN Dollars (minimum spend $150)
• $50 SABEN Dollars (minimum spend $150)
• SABEN Summer Cap (while stocks last)
• Winona Dusky Rose (while stocks last)

5. SABEN Dollars can only be redeemed in a single transaction with a minimum spend of $150, and cannot be combined with [other offers/discount codes], expires on 8th November 2026. The gift with purchase is available when you spend $299 or more in a single transaction used by 1st December 2026 instore. 

6. Prizes are not exchangeable for cash, are non-transferable, and can’t be substituted. Merchandise prizes are subject to availability, and sizes are allocated at the team’s discretion.

7. Free gelato scoops are available while stocks last, one per person.

8. SABEN’s decision on all matters relating to the activation is final.

SABEN Luggage Giveaway: Terms & Conditions

1. Promoter

This giveaway is run by SABEN Limited (“SABEN”, “we”, “us”).

2. Prize

One (1) winner will receive:

• one set of unreleased SABEN Oyster luggage, comprising 1 x Cabin, 1 x Medium Suitcase and 1 x Large Suitcase, and
• one (1) Milan Carry All in Oyster.

Total prize value is [$1926, NZD RRP]. The prize is non-transferable and cannot be exchanged for cash or substituted. As the Oyster luggage is yet to be released, the colour, finish and design may differ
slightly from any preview images, and delivery will take place once stock is
available before 18th December 2026.

3. How to enter

Enter by signing up at Saben.co.nz
or Saben.com.au with your first name, last name, email address and phone number. No purchase is necessary. Entries are limited to one per person.

4. Entry period

Entries open at 12:01am on 2 November 2026 and close at 11:59pm on 2 December 2026 (NZDT).

5. Eligibility

Open to residents of New Zealand and Australia aged 18 years or over. Employees of SABEN and their immediate families are not eligible.

6. The draw

The winner will be drawn at random on 3rd November 2026 and notified by email and/or phone within [two] business days. If the winner can’t be reached within [seven] days of the first attempt, or can’t accept the prize, we may redraw. The winner’s first name and [location/state] may be shared on SABEN’s channels with their consent. Our decision is final, and we won’t enter into correspondence about the draw.

7. Delivery

SABEN will arrange delivery of the prize to the winner’s address in New Zealand
or Australia at no cost to them. The winner is responsible for any customs
duties, import taxes or similar charges that apply in their country. Delivery times may vary and are subject to stock availability.

8. Privacy

By entering, you consent to SABEN collecting your first name, last name, email address and phone number to run the giveaway and contact the winner. You also agree to receive marketing communications from SABEN, which you can unsubscribe from at any time using the link in any message. Your information is handled in line with our Privacy Policy. 

9. General

SABEN isn’t liable for any loss or damage arising from participation in the giveaway or use of the prize, except where the law doesn’t allow us to exclude liability. We reserve the right to amend, suspend or cancel the giveaway if circumstances beyond our control make it necessary, and to disqualify any entry we reasonably believe is fraudulent or made in breach of these terms. These terms are governed by the laws of New Zealand.

FAZEEK x SABEN GIVEAWAY

Terms and Conditions

1. Promoter

The promoters of this competition are:

• FAZEEK: Fazeek Pty Ltd, ABN 72 647 870 586, 2/16–18 Albert St, Preston VIC 3072, Australia
• SABEN: SABEN Ltd ABN 66851120927, a company incorporated in New Zealand at  Unit 8, 16-18 Taylors Road, Morningside, Auckland 1025, NZ

Together referred to as the Promoters.

2. Competition Period

The competition opens at 12:00 am AEDT on 29 October 2026 and closes at 11:59 pm AEDT on 7 November 2026 (Competition Period).

Entries received outside the Competition Period will not be eligible.

3. Eligibility

Entry is open to New Zealand & Australian residents aged 18 years or older who meet the entry requirements set out in these Terms and Conditions.

Employees of the Promoters, their immediate families, and any agencies or businesses directly involved in administering the competition are ineligible to enter.

The Promoters reserve the right to verify the eligibility of entrants.

4. How to Enter

To enter the competition, eligible entrants must complete all of the following steps during the Competition Period:

a. Follow the official FAZEEK Instagram account, @FAZEEK_HOME

b. Follow the official SABEN Instagram account, @SABENLTD.

c. Subscribe to the SABEN & Fazeek Mailing lists using the relevant sign-up link available in the Instagram bio of FAZEEK or SABEN.

Entrants must provide accurate information and, where applicable, consent to receive marketing communications from the relevant
brands.

Only entries that satisfy all entry requirements will be eligible.

No purchase is necessary to enter. Entry is free.

5. Prize

There is one prize available to be won, consisting of the
following products:

FAZEEK Home Fragrance Set

• 2 x Fragrance Oils
• 1 x Wave Candle
• 1 x Incense Cones
• 1 x Oil Burner
• 1 x Scent Stone

SABEN Organise Me Pouch Set

• 1 x Tate pouch in Azalea
• 1 x Tali pouch in Azalea
• 1 x Tarin pouch in Azalea

The total prize value is AUD $661 inclusive of GST, where applicable.

The prize is not transferable, exchangeable or redeemable for cash, except where required by law.

The prize is subject to product availability. The Promoters will not substitute any prize item unless reasonably necessary, in which case
any replacement will be of equal or greater value and permitted by law.

6. Winner Selection

One winner will be selected at random from all eligible entries received during the Competition Period.

The draw will take place on 9th November at 9am EST in Sydney, NSW.

The Promoters' decision is final, subject to applicable law.

7. Winner Notification

The winner will be notified by direct message via Instagram and/or email using the contact details supplied when entering, within two business days of the draw.

The winner may also be announced on the official Instagram accounts of FAZEEK and SABEN.

The winner must respond within seven days of notification and provide any information reasonably required to arrange delivery of the prize.

If the winner does not respond within this period, is found to be ineligible, or cannot be contacted after reasonable attempts, the Promoters reserve the right to conduct a redraw and select a replacement winner.

Any redraw will take place within 14 days of the original draw, subject to applicable law.

8. Prize Delivery

The prize will be delivered to the winner at an Australian or New Zealand address nominated by the winner.

The Promoters will arrange delivery within 30 days after the winner has been successfully contacted and their delivery details confirmed, subject to circumstances beyond the Promoters' reasonable control.

The prize will not be delivered to a post office box if the delivery provider does not support delivery to that address.

The Promoters are not responsible for incorrect delivery details supplied by the winner.

9. Privacy and Marketing Consent

9.1 Personal information collected in connection with this competition will be handled in accordance with applicable privacy laws and the privacy policies of FAZEEK and SABEN.

9.2 To enter, entrants must provide their name and email address and agree to subscribe to the mailing lists of both FAZEEK and SABEN. By entering, you acknowledge and agree that your personal information, including your email address, will be shared between FAZEEK and SABEN, and that you will receive marketing communications from both brands.

9.3 Personal information may also be collected and used to administer the competition, verify eligibility, contact the winner and arrange delivery of the prize.

9.4 Each brand will use your personal information to send marketing communications in accordance with its own privacy policy and applicable law. Your consent to receive marketing communications from both brands is a condition of entry.

9.5 Entrants may unsubscribe from marketing communications at any time using the unsubscribe facility in those communications. Unsubscribing from one brand’s communications will not unsubscribe you from the other, so you will need to unsubscribe from each brand separately. Unsubscribing will not affect an otherwise valid competition entry.

9.6 Personal information will not be shared with any third party other than the Promoters and their service providers, except where required by law.

Further information about how personal information is handled can be found in the relevant privacy policies:

• FAZEEK:
  https://www.fazeek.com.au/pages/privacy-policy
• SABEN:
  https://www.saben.com.au/pages/customer-service 

10.General Conditions

The Promoters reserve the right to verify entries and disqualify any entrant who submits an entry that is incomplete, inaccurate, fraudulent or otherwise contrary to these Terms and Conditions.

The Promoters may amend, suspend or cancel the competition where required by law or where circumstances beyond their reasonable control make it necessary to do so. Any action taken will be consistent with applicable law.

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

11. Instagram Disclaimer

This competition is in no way sponsored, endorsed, administered by or associated with Instagram.

By entering, entrants release Instagram from responsibility to the extent permitted by law.

Entrants acknowledge that they are providing their information to the Promoters and not to Instagram.

12. Governing Law

These Terms and Conditions are governed by the laws applicable in New South Wales, Australia, subject to any mandatory laws that apply in another Australian state or territory.

13. Contact

For questions about this competition, please contact:

FAZEEK: info@fazeek.com.au

SABEN: info@saben.co.nz