SHOP NEW SEASON BRONZE TERRA IN-STORE AND ONLINE | FREE SHIPPING NZ WIDE

SHOP NEW SEASON BRONZE TERRA IN-STORE AND ONLINE | FREE SHIPPING NZ WIDE

Spoil Mum with Saben this Mother's Day - Sunday May 12th | Add Free Gift Wrapping to cart

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FAQ'S

Shipping + Delivery

Yes! We offer free shipping on all New Zealand and Australian orders.

Yes! International shipping (excluding Australia) is a flat $45 NZD. Please note we do not ship our luggage internationally.

Deliveries to all other destinations will arrive 3 to 10 days working using NZ Post, International Air. Tracked deliveries will arrive 2 to 7 working days using NZ Post, International Economy Courier.

All international orders please note, that once your order has left New Zealand it may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Inside of New Zealand you will not incur any duties or taxes however for orders travelling outside of New Zealand, please note that Saben will not be responsible for any customs or duties taxes that occur once your item has left us.

We promise we are working round the clock to get your goodies safely packed up and on the courier. 

Please allow 3 - 5 business days for delivery to New Zealand addresses, and a little longer for international. 

You will receive an email from our courier when your order has been packaged, and your courier ticket has been created.

This tracking link will become active once your package is scanned and collected by our courier. If you have any concerns regarding the delivery of your purchase, please do not hesitate to get in touch with us on info@saben.co.nz

Thank you for supporting a New Zealand business, and our team by choosing Saben.

You’ll receive a shipping confirmation email that includes your tracking number once your order has been packaged up. Your order has been packed, but is awaiting collection and scanning by the local courier. Allow 1 business day for the link in this email to show tracking.

Returns, Refunds & Exchanges

If for any reason you wish to return or exchange your order or a portion of it, please notify and return your purchase within 7 days of receiving your order.

- Please note sale items are not eligible for returns or exchanges for any reason.

- Returns not sent in their original condition, without a proof of purchase, or past 7 days will be accepted at our discretion only.

- We do not accept returns for items shipped outside of New Zealand, we are unable to support exchanges through our online store.

We know that sometimes deciding online can be tricky! If you have any questions (there are no stupid bag questions, we promise!)
please give our Ponsonby (09 376 1007) or Newmarket (09-222 4718) stores a call.

Please notify us via email info@saben.co.nz (within 7 days of your purchase arriving) that you would like to return and/or exchange your item.

Please send your return to: Saben c/o Returns133 Ponsonby Road, Ponsonby, 1011

We recommend you use a tracked courier, as we can not take responsibility for lost returns.

Please send us a messageand images of your Saben piece and we will get back to you shortly.

Product & Warranty Information

Saben uses top grain leather which is selected for it's quality and enduring nature. Being a natural fiber it is naturally biodegradable unlike PU & other plastic based alternatives.

Saben's leather is sourced from a tannery with a Gold standard certification, appointed by the LWG(Leather Working Group), an independent body which visits and audits factories globally, and inspects their environmental impacts. This leather is sourced local to our makers, but hides are from Australia, New Zealand, USA and Europe.

At Saben our goal is to be by your side, for many years to come. By choosing a durable, hardwearing product like leather, and by caring for your piece you will enjoy the longevity and sustainable nature of leather.

We currently work with two small family-run factories in Guangzhou, China. Designer and founder Roanne visits twice yearly* to work alongside our sampling rooms, and to explore new techniques with the leather artisans. We also have a local Saben representative, Ting, who is based in China and visits the factories regularly on our behalf.

While we can't always be on the ground, we request independent audits to ensure they are meeting SEDEXstandards for ethical supply chains and employment. This is alongside the following ISO standards which are internationally agreed by experts as best practice: ISO 9001:2015, and ISO 14001:2015.

Our makers are our long-term partners, and an extension of the Saben team. As we strive to do better in the sustainability space, we are working closely with our makers to develop changes at a production level to innovate processes, reduce impact and be accountable for minimising waste and packaging.

*Covid-19 prohibited Roanne’s 20/21 visits

Thanks for noticing ;) In bag world, is there anything worse that a black bag, black lining, black phone, black wallet, and your are rummaging about in the bottom of your bag endlessly looking for a hair tie? The Solution: Enter Saben's famous brown lining. Dark enough to hide any mishaps, but bright enough to reflect light and make finding your things a breeze. We have selected the perfect shade of brown which compliments every colour.

Occasionally we will use black zips, and black lining - but our brown zip tape has become our signature.

We use light gold hardware, because it compliments both Gold and Silver jewellery. We think we've found the perfect balance for everyone to wear.

You'll notice our hardware looks slightly different depending what light or coloured leather it's next to.

Saben products are covered by a 12 month warranty. This warranty covers any fault of manufacture. It does not cover general wear and tear.

If there is a fault or issue with your Saben piece we must first assess the issue either by photos or in person. As each individual bag is made by hand, from time to time faults may occur in the manufacturing process. Saben bags are built for longevity and in an effort to make sustainable fashion – we always opt to repair first.

Our warranty process is as follows:

1. Please send an email to info@saben.co.nz with images of your bag and proof of purchase. 

NB. If you purchased via a stockist - please contact the store you purchased from first.

2. If we can repair the fault/damage we reserve the right to first repair the bag.

3. If we can’t repair the bag and we believe it is fault of manufacture we will replace with the same or similar bag.

4. If we can’t replace the item, we will refund or issue store credit.

Repairs are free for 1 year after the purchase date. Thereafter, we charge a repair fee which is based on the type of repair. To have a bag repaired we must first obtain proof of purchase. Bags will not be accepted without a proof of purchase.

Most repairs take between 1 - 2  weeks to complete, though some may take longer depending on the issue. We do our very best to get your bag back to you as quickly as possible.

Caring for your Saben

Great question! We recommend regularly protecting, moisturising and cleaning your Saben wallet or bag.

You can purchase Saben care products here

Read more about how to care, clean and protect your leather here.

Questions about purchasing

We would love to help you find your next favourite bag or wallet! Click the online chat icon in the right hand corner, send us an email info@saben.co.nz or visit one of our stores. Our Saben experts would love to help you choose at one our boutiques in Ponsonby (09 376 1007) or Newmarket (09-222 4718).

Visit one of our Saben boutiques or Stockist's. If you are Auckland based, find your closest Saben boutiques here.For your closest Saben Stockist, check our locations here.

Lucky Lucky Loyalty Club

The Lucky Lucky Club or 'LLC' for short is our loyalty program. It's a way to say thank you to our Sabenettes who keep coming back for handbag happiness.

Once you join the LLC, you will start earning lucky points on every dollar you spend. $1 spent = 1 Lucky Point.

You can then spend your lucky points as discounts online and in-store.

Join the club here and create an account. You'll earn 200 points just for joining!

Earning Lucky Points

You can earn Lucky points on every purchase on saben.co.nz, or on purchases in our Ponsonby and Newmarket boutiques.

For online purchases you must be logged into your customer account to earn points. Our store staff will process your order under your customer account. Please note, you must have set up an online account, for points earned in-store to connect with your online account. You must use the same email address.

You can also earn points for following us on social media, and entering your birthday.

Find out all the ways to earn here.

Click on the Loyalty Login button in the footer of our Customer Care menu.

Sign into your customer account. Your points balance will show at the top of the pop up.

If you recently used points for a reward, but have not spent them yet, check the "Your rewards'' tab.

Try clicking out of the loyalty pop up, and re-opening. It can sometimes take longer for points to show up. Please contact our customer care team hereif you believe you are missing points.

To earn 50 points writing a product review, you must complete an email request for review of an item purchased from 31st May onwards.

We are unable to award points for reviews submitted on product pages not via email request, as we need to authenticate purchases. This ensures we do not receive fake product reviews.

Unfortunately at present you are unable to earn or spend points at the Saben Auckland International Airport store. We are working to extend our loyalty program in the near future.

Sign into your Lucky Lucky Club customer account, and click on the "Ways to earn" banner. You'll see options to:

- Like us on Facebook
- Share on Facebook
- Follow us on Instagram

If you already follow us, you'll still need to click through each one to activate the points.

Spending Lucky Points

You can exchange your Lucky points for discounts online and in store at our Ponsonby and Newmarket boutiques.

Online

To redeem your points against an online purchase, make sure you are signed into your customer account. The sign in button is in the top right hand corner of the screen. Once signed in click on the loyalty sign in button in the footer under customer care. Open the loyalty pop up, and click on "Ways to redeem", then click on "Order discount". You can then select on a scale, how many points you'd like to spend in 20 point increments. 20 points = $1 discount. Once you have selected the amount you'd like to use, you'll be given a unique code for that reward. You can apply it straight to checkout or manually copy and paste it and enter it at checkout.

Please note, you can only use one discount code per transaction so we recommend you use the maximum points available in one reward.

If you close your browser and decide to purchase later, your reward will still be "issued" and will be waiting for you in the loyalty pop up.

To find your reward at a later date, sign into your customer account and click on the loyalty login. At the top of the pop up you will see a banner with ''Your rewards''. Click to view your issued rewards. If you have already used your points on a reward (but not spent them at checkout), your unique code will be loaded here.

Once a reward is issued, you can not "undo" it. You don't have to spend the code straight, however your points will expire 12 months from issue.

In-store

Let one of our store team know you would like to spend your lucky points on a purchase. You can spend your Lucky points in increments of 100 points ($5) in-store.

Please note you must have made an online account first, before you can earn points in-store. The store team can guide you through signing up online while in-store. They will need to process your sale under your same customer account and email address so the points are loaded to your account.

Lucky Points are not transferrable or giftable. Your points cannot be combined with anyone else’s points, sold, assigned or transferred.

Loyalty points cannot be redeemed for cash, gift cards or any Saben products and services, except as expressly set out in the Terms & Conditions.

Lucky Points expire 12 months from the date they are earnt. You'll get a reminder via email before your points expire.

Lucky Lucky Club VIP Tiers

The VIP tiers offer unique rewards and perks at every level.

When you join the Lucky Lucky Club you will be added to Tier 1 - Lucky.

01 - Lucky Benefits:

- 200 Lucky Points for joining
- Birthday treat 10% off on your Birthday + 200 Points
- Early access to sales & collection launches
- 1 Point for every $1 spent

When you earn 875 points you will move to Tier 2 - Lucky Lucky.

02 - Lucky LuckyBenefits:

- Exclusive Lucky Lucky offers
- $50 Voucher

When you earn 2250 points you will move to Tier 3 - Lucky Lucky Thing.

03 - Lucky Lucky Thing Benefits:

- Exclusive Lucky Lucky Thing offers
- Free feature Webbing Strap
- 20% off your next order

Click on the Loyalty Login button(here)in the footer of our Customer Care menu.

Sign into your customer account. Your VIP status will be listed under your points balance. You'll also be able to see how many Lucky points you need to reach the next VIP tier.

Please read our full terms and conditionsor reach out to one of our customer care team.

... Just Wondering

Saben was founded by Roanne Jacobson in 2002. What started in her parents garage has now become a globally respected and sought-after brand. You can read the full story here.

Saben's head office is in Auckland (Tamaki Makaurau), New Zealand (Aotearoa) but we deliver handbag happiness globally.

Often mispronounced, the correct way to say it is... "SAY-BIN''. Saben is named after founder and creative director Roanne Jacobson's grandmother, Sarah Saben.