Last Updated: 10th June 2026
SABEN operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). SABEN is powered by Shopify, which enables us to
provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. We comply with the Privacy Act 2020 (New Zealand) and its Information Privacy Principles (IPPs). If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and
disclosure of your information as described in this Privacy Policy.
1. Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person, as defined under the Privacy Act 2020. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:
• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information including your username, password, security questions, preferences, and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
2. Personal Information Sources
We may collect personal information from the following sources:
• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.
3. How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including to process your payments, fulfil your orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange for shipping, facilitate returns and exchanges, enable you to post reviews, and create a customised shopping experience for you. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements for products or services on the Services
or other websites, including based on items you have previously purchased or
added to your cart and other activity on the Services. You may opt out of marketing communications at any time — see “Managing Communication Preferences” below.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe, or
malicious activity, and protect our services. If you register an account, you
are responsible for keeping your account credentials safe. We highly recommend
that you do not share your username, password, or other access details with
anyone else.
Communicating with You
We use your personal information to provide you with customer support, to be responsive to you, to provide effective services, and to maintain our business relationship with you.
Legal Reasons
We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in legal proceedings, and to enforce or investigate potential violations of our terms or policies.
4. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
• With Shopify, vendors, and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or acquisition, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
5. Overseas Disclosure of Personal Information
As a New Zealand business, we are subject to Information Privacy Principle 12 (IPP 12) of the Privacy Act 2020, which governs the disclosure of personal information to overseas recipients.
We may transfer, store, and process your personal information outside New Zealand — for example, through our use of Shopify (which operates servers in various countries including the United States and Canada) and other third-party service providers. Where we disclose personal information to overseas recipients, we take reasonable steps
to ensure that those recipients are required to protect your personal information in a manner that is at least comparable to the protections required
under the Privacy Act 2020.
If you are located in the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual
Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
6. Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than New Zealand.
We also use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights for these purposes.
To learn more about how Shopify uses your personal information, please visit the Shopify Consumer Privacy Policy. You may also exercise certain rights with respect to your personal information via the Shopify Privacy Portal.
7. Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you share on third-party social networking platforms may be viewable by other users of those platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or
operators.
8. Children’s Data
The Services are not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under 18 years of age. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details set out below to request that it be deleted.
9. Security, Retention, and Privacy Breach Notification
We take reasonable steps to protect your personal information from loss, unauthorised access, use, modification, or disclosure. However, no security measures are perfect or
impenetrable, and we cannot guarantee absolute security. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on factors such as whether we need the information to maintain your account, to provide the Services, to comply with legal
obligations, to resolve disputes, or to enforce applicable contracts and policies.
In the event of a privacy breach that we believe has caused or is likely to cause serious harm to any affected individual, we will notify both the affected individual(s) and the Office of the Privacy Commissioner as required under the Privacy Act 2020.
10. Your Rights and Choices
Under the Privacy Act 2020, you have the following statutory rights in relation to your personal information:
Right of Access (IPP 6)
You have the right to request confirmation of whether we hold personal information about you, and to request access to that information.
Right of Correction (IPP 7)
You have the right to request that we correct any personal information we hold about you that is inaccurate, out of date, incomplete, irrelevant, or misleading.
Additional Rights We Offer Voluntarily
In addition to your statutory rights, we voluntarily offer the following where technically feasible and reasonable in the circumstances:
• Right to Delete: You may request that we delete personal information we hold about you, subject to any legal obligations that require us to retain it.
• Right of Portability: You may request a copy of the personal information we hold about you in a portable format, where technically feasible.
Rights for UK and EEA Residents
If you reside in the United Kingdom or European Economic Area, and subject to exceptions and limitations provided by local law, you may also exercise the following rights:
• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.
Managing Communication Preferences
We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.
To exercise any of these rights, please contact us using the details provided in Section 12 below. We may need to verify your identity before we can process your requests. We will not discriminate against you for exercising any of these rights. We will respond to your request in a timely manner, and within the timeframes required under applicable law.
11. Complaints
If you have a complaint about how we handle your personal information, please contact us in the first instance using the details in Section 12. We will endeavour to resolve your complaint promptly.
If you are located in New Zealand and are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner at www.privacy.org.nz.
If you are located in the EEA, you may lodge a complaint with your local data protection supervisory authority. A list of EEA supervisory authorities can be found here.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.
13. Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:
• Email: info@saben.co.nz
• Post: SABEN, PO Box 91307, Victoria St West, Auckland, 1142, New Zealand
SABEN is the agency responsible for your personal information as described in this Privacy Policy, in accordance with the Privacy Act 2020 (New Zealand).
