Marlo Sunglasses

Shipping

Free Express Shipping

Free express shipping on all orders $300 NZD / AUD and over*
Please note: Luggage orders have a flat $20 delivery fee for all NZ orders. We can not ship luggage internationally.

Black Friday Notice: Due to high demand during our Black Friday sale period, please allow an additional 7-14 business days for delivery. We appreciate your patience as we process increased order volumes.


Standard Shipping Rates:

• New Zealand: $10 NZD flat rate for orders under $300
  Estimated delivery: 7-14 business days
• Luggage Orders - have a flat $20 delivery fee for all NZ orders. Luggage can not be shipped internationally.
  
• Australia: $25 AUD flat rate for orders under $300
  Estimated delivery: 7-15 business days
  

Rest of World: $49 NZD flat rate (excludes local duties and taxes)


Important Shipping Notes:

• We cannot ship to P.O. Boxes
• USA Orders: Please note that orders over $200 USD will be subject to additional tariffs

Black Friday Sale Exclusions:

• FINAL SALE: Products discounted 25% or more during Black Friday are not eligible for returns or exchanges
• All Black Friday Final Sale items are marked clearly on the product page
• Sale items discounted less than 25% follow standard return policy
• Regular sale items (non-Black Friday) are not eligible for returns or exchanges for any reason

Items Not Eligible for Return:

• Final sale items (25%+ discount during Black Friday)
• All other sale items
• Items returned without tags or in used condition
• Items returned past the 14-day window
  
  

Returns & Exchanges

We hope that you love your new SABEN piece and are completely satisfied with your order. If for any reason you wish to return or exchange your order or a portion of it, please notify us and return your items within 14 days of receiving your order.

Standard Return Policy:

• Items must be returned within 14 days of receipt
• Items must be in their original condition with tags attached
• Proof of purchase required

Returns not meeting these conditions will be accepted at our discretion only


Processing Time:

• Please allow 7-14 business days for returns to be processed once received
• Refunds will be issued to the original payment method

*Terms and conditions apply. Free shipping threshold based on order subtotal before taxes and after discounts.

How to Best Care for Your New Sunglasses 

Daily Care 

• Clean lenses with the provided microfibre cloth using gentle circular motions 
• For stubborn marks, use lukewarm water and a drop of mild soap, then dry with the cloth. 
• Never clean lenses with clothing, tissues, or paper towels as these can cause micro-scratches 
• Never use chemical or household cleaners as these may damage the acetate or lens coatings 
• Always store in the luxe recycled nylon pouch when not wearing. 

Handling & Storage 

• Always use both hands when putting on or removing your frames 
• Avoid placing lenses face-down on surfaces 
• Always use the protective case when storing in handbags - keys, zips, and metal items can scratch lenses 
• Avoid wearing frames on your head as this can stretch the fit and compromise the frame shape  
• Keep away from extreme heat (car dashboards, direct sunlight storage) - temperatures above 50°C can damage acetate and void warranty 

Professional Adjustments 

• Core wire technology maintains frame strength while allowing precise personalisation. Visit an optician for professional adjustments to ensure optimal comfort and fit. 

Special Care Notes 

• Our low-allergen gold-plated hardware (except for the hinge, made of Nickel) is gentle on sensitive skin, but discontinue use if irritation occurs. 

Explore our Eyewear Education Guide to learn more about the craftsmanship and technology behind your SABEN frames - and why they’re made to be your go-to eyewear, every day.

Join the Lucky Lucky Club Loyalty Program to earn lucky points for every dollar spent, alongside exclusive rewards and perks.

For every $1 you spend online or in-store at SABEN you will earn 1 Lucky point. You'll be able to spend your points on purchases and redeem Lucky Club only rewards and perks. Join the Lucky Lucky Club

If you've got questions about how the club works, your points balance, or how to spend them - check out our FAQ page. *Read the full LLC Terms and Conditions here.