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Care for Your Saben
Prevention is Key. Before you use your new SABEN for the first time, apply a synthetic spray.
After years of using other brands we formulated our own dreamy Leather Protector Spray which creates a breathable, invisible shield that keeps water, dirt, and stains on the surface - where they can be easily wiped away before they have a chance to penetrate and damage your leather.
Reapply protector every 3-4 weeks to keep leather soft, resilient, and ready for whatever life brings.
Regular maintenance: Use a gentle leather cleaner and nourishing cream to remove dirt and restore your bag's natural lustre. Apply every 6-8 weeks with a soft polishing cloth to maintain that 'fresh from the boutique' shine.
Application method: Always apply cleaning and protective products to a soft cloth, never directly onto your bag. This ensures even coverage and prevents over-saturation.
Test first: Before using any care product, test it on a hidden spot (inside seam or pocket) to ensure compatibility with your leather.
Water exposure: Leather and water aren't friends. If your bag gets wet, wipe immediately and air dry naturally. Never use heat or blow dryers.
Chain handles: Dirt accumulates in chain links and can transfer to clothing. Clean with a small cloth corner. Store chains inside your bag to prevent scratching or indentations on the leather.
Smooth zippers: Run pencil lead over zipper teeth to keep them gliding effortlessly.
Proper storage is essential for maintaining your bag's shape and condition. Save the dust cover bag your SABEN product comes with for when
you aren’t using it, and a best-practice tips below:
REPAIRS
We want your SABEN to last a lifetime. If your bag needs professional attention or repairs, please reach out to our team. We're here to help you keep your piece in beautiful condition.
Giveback Programme
As part of our commitment to circular fashion and our B Corp values, we offer the SABEN Giveback Programme. If you have a piece that no longer fits your lifestyle, send it back to us for a $50 credit toward your
next purchase. We'll refurbish your bag and find it a new home at our annual sample sale, with 100% of proceeds donated to charity.
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Free Shipping
We offer complimentary express shipping on all NZ and AUS orders $300 and over. Please note: Luggage & outlet products are excluded from the free shipping offer. Luggage there is a $20 flat rate for delivery to NZ address. We cannot ship Luggage internationally. Outlet Products there is a $10 NZD fee / $25 AUD fee for delivery. For NZ there is a flat $10 shipping fee for orders $299 and under. For Australia there is a flat $25 shipping fee for orders $299 and under. For International orders there is a flat $49 NZD shipping fee on all orders. All international orders may be subject to import duties, taxes, and/or tariffs once they reach your country. These charges are not included in the purchase price or shipping fee and are the customer’s responsibility to pay. SABEN is not responsible for any additional costs incurred once your order leaves New Zealand. Please note that orders over $200 USD may be subject to additional tariffs under current U.S. trade regulations. These charges are the customer’s responsibility and must be paid directly to customs before delivery can be completed. If for any reason you wish to return your order or a portion of it, please notify us within 14 days of receiving your order. Please note that products discounted 25% or more are final sale and not eligible for returns or exchanges.
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